Privacy Policy

1. Introduction

Visible Projects ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at visibleprojects.co.za, book workshops, subscribe to our newsletter, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with our services:

• Contact Information: Name, email address, phone number
• Booking Information: Workshop registrations, payment details, dietary requirements or special requests
• Account Information: Login credentials for admin users
• Communication Data: Messages sent through our contact forms or email correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process workshop bookings and payments
• Send booking confirmations and workshop-related communications
• Send newsletter updates (only if you've subscribed)
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraudulent transactions and protect our rights

4. Payment Processing

We use PayFast, a South African payment gateway, to process payments. When you make a payment, your payment card details are collected and processed directly by PayFast in accordance with their security standards and privacy policy. We do not store your full credit card information on our servers.

For more information about PayFast's privacy practices, please visit: PayFast Privacy Policy

5. Data Storage and Security

Your data is stored securely using Supabase, a trusted database platform with enterprise-grade security measures. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure database hosting with row-level security
• Regular security audits and updates
• Access controls and authentication requirements

6. Third-Party Services

We may share your information with the following third-party services:

• PayFast: Payment processing
• Supabase: Database hosting and email services
• Google reCAPTCHA: Spam prevention on forms

These third parties have their own privacy policies and data handling practices. We encourage you to review their policies.

7. Newsletter and Marketing

If you subscribe to our newsletter, we will use your email address to send you updates about workshops, automation tips, and relevant content. You can unsubscribe at any time by clicking the "unsubscribe" link in any newsletter email or by contacting us directly.

We will never sell your email address to third parties or send you unsolicited marketing without your consent.

8. Your Rights

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to the processing of your personal information
• Data Portability: Request your data in a commonly used format
• Withdraw Consent: Withdraw consent for processing where consent was the basis

To exercise these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for accounting and tax purposes as required by South African law.

10. Cookies

Our website uses essential cookies to ensure proper functionality. These cookies are necessary for the website to operate and cannot be disabled. We may also use analytics cookies to understand how visitors interact with our website.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: savingtime@visibleprojects.co.za
• Location: Knysna, Western Cape, South Africa